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Returns & Exchanges

DELIVERY

Discrepancies with your order?

Please contact Beautopia within 48hr should you have any discrepancies with your order.

You can email or call:

email hello@beautopiasw.co.uk or call us on 07725636370

DELIVERY

  • Please contact Beautopia, within 48hr should you have any discrepancies with your order. You can email or call: email hello@beautopiasw.co.ukor call us on 07725636370
  • No returns except for faulty or damaged items/products 
  • Only products purchased on the www.beautopiasw.co.uk website can be returned to Beautopia for a refund or an exchange. Products purchased elsewhere must be returned to their original place of purchase.
  • Delivery charge is non-refundable. All Products must be returned to: Beautopia, The Old Forge, Audley End Business Centre, Wendens Ambo, Essex, CB11 4JL. You are responsible for the shipping costs incurred when sending the Products back to Beautopia. 
  • Should a Product be damaged while it is being shipped to you, Beautopia will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, Products and a refund will be issued through the method used for payment.
  • In all cases, original proof of purchase must be provided and products must be returned within 5 days of receipt for Beautopia to process any refund or exchange. Please email hello@beautopiasw.co.uk in advance of your intention to return or exchange a product, to help us assist you with a smooth transaction.
  • Please retain your postal receipt until you are certain your parcel has been safely received by Beautopia. We may need to see this if we fail to receive your package.
  • We will do our best to process returns within 10 working days of receipt and a refund will be issued through the original method used for payment.