Free Click & Collect from Beautopia! Please allow 3-4 working days for collection/dispatch

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FAQs

TREATMENT ROOM INFORMATION

You can easily book treatments online via the Beautopia website click here

Advance booking is recommended however to view last minute appointment availability click here

To view last minute appointment availability click here

Click on the ‘manage this appointment’ button in your confirmation email and follow the instructions. Alternatively to view your booked appointments click here, to login to your account.

*Please note the system only allows you to cancel or reschedule up to 24 hours before your appointment. There is a cancellation fee of 50% of the treatment amount if the appointment is cancelled within 24 hours, missed appointments will be charged 100% of the treatment price.

Yes, when booking your appointment if there is no availability on your chosen dates you can use the ‘add to waitlist button. Next see the calendar to select dates that you are available, then click ‘confirm waitlist’. You will then receive an email notification that ‘you’re on the list’ To Book an appointment click here.

Mon, Tue, Wed, Fri: 9:00am -3:00pm
Mon, Thurs : 6:00pm – 9:00pm
Sat 9:00am – 5:00pm
Sunday Closed

By appointment only.

The Beautopia treatment room is situated on the first floor of the Old Forge, Audley End Business Centre, Wendens Ambo, CB11 4JL

Google maps directions click here

Yes; Free parking is available in the on-site car park; please park in the unmarked spaces.

I want every client to feel comfortable and cared for during their visit. If you have any accessibility requirements, please let us know in advance so I can make your experience as smooth as possible.

Parking

Complimentary parking is available in our on-site car park, with spaces conveniently located close to the entrance. Please use the unmarked spaces when you arrive.

Building Access 

The main entrance has three steps. For step-free access, please use the entrance to the right of the building.

Reception & Waiting Area

The shared reception area is located on the ground floor. Seating is available should you wish to wait beforeyour appointment.

Toilets

Guest toilets are available on both the ground floor (just behind the reception desk) and the first floor.

Treatment Room Location

The treatment room is located on the first floor, accessible via stairs. Please note, there is no lift access available. If you have mobility concerns please contact us prior to your appointment, and i’ll be happy to discuss further.

Additional Support

If you have any specific needs – such as sensory sensitivities, please share these when booking so i can make your visit as comfortable as possible.

 

The Beautopia treatment room is situated on the first floor in the Old Forge building, the entrance to the Old Forge is accessible via the car park. There is a sign on the building which reads Old Forge Reception.

Upon arrival for your appointment please enter the reception area and take a seat to the right. You can notify me of your arrival by txt – 07725636370 with ‘I’m here’ signed with your name and I will come down to greet you.

Please arrive 5/10 mins prior to your appointment time. There is reception/waiting area as you enter the old Forge building, please take a seat. You can notify me of your arrival by txt – 07725 636370 with ‘Im here’ and I will be with you shortly.

In the event that you are running late, please notify me as soon as possible, your treatment time may be reduced as I can only conduct your treatment within your scheduled appointment slot.

As a courtesy please give at least 48 hours notice if you need to cancel or change an appointment. Please
note there is a cancellation fee of 50% if the appointment is cancelled within 24 hours.
Missed appointments will be charged at 100% of the treatment price.

Please come as you are, loose fitting comfortable clothes are ideal.

Cash, Card Payments inc American Express via Sum up Card Machine and Beautopia Gift Cards.

Yes, birthdays, anniversaries, christmas, a new baby; there’s always a good reason for giving a
Beautopia gift card, they are the perfect gift.
Gift cards are valid for one year from date of purchase. 
 
To order a gift card online click here
At Beautopia, client satisfaction is very important to me, and I take client care very seriously. I pride myself
on my ability to build rapport, make my clients feel comfortable, relaxed and pampered, and my
perfectionism. If you are not happy, I’m not happy.
 
If a matter should arise that you are not completely happy with, please let me know and I will endeavour
to rectify the situation immediately. Email: hello@beautopiasw.co.uk or Phone 07725636370
For Delivery Information Click Here
For Returns & Exchanges Information Click Here  
I’m unsure which products would be best to use, how do I select the right products?
In the first instance I recommend a skin consultation to analyse your skin and to determine which products would be most suitable. Please contact me for more details via the Beautopia website contact page form Click Here
 
Are your products suitable for Vegans?
All but 9 of our products are suitable for vegans as they contain beeswax, honey or chitosan, please contact me for further details via the Beautopia website contact page form Click Here
 
Are your products suitable for those with nut allergies?
Yes; whilst we use a variety of plant oils with many extracted from nuts in our formulations, we only use purified nut oils which have been winterised, deodorised and refined, a process to devoid them of protein particles which are the element responsible for causing allergies.

Our certification confirms that any of the nut oils used in our products are free from allergens as listed in Annex III of Directive 2003/15/EC amending Directive Cosmetics 76/768/EC.

The products using nut based oils contain no detectable amounts of proteins and consequentlyEve Taylor® products pose no risk of allergens making these products suitable for those with nut intolerances or allergies.
 
Are your your products suitable for use during pregnancy?
Yes, most of our range is suitable during any stage of pregnancy. We do have a small number of products we recommend to avoid,  please contact me for further details via the Beautopia website contact page form Click Here
 
Are your product bottles/components recyclable?
 Yes, we are happy to say that our packaging is recyclable.

Plastic bottles – made from PET and HDP and are widely recycled by authorities around the UK.
Plastic pumps – made from a combination of plastics – can be recycled in component form.
Airless pumps – made from plastic and aluminium – can be recycled in component form.
Glass amber bottles and jars – are widely recycled by authorities around the UK.
Aluminium bottles – are widely recycled by authorities around the UK.

 
Is your packaging (boxes, cartons, box filling etc) recyclable?
Yes, all product cartons and cardboard boxes we use as packaging is fully recyclable.
 
I’ve heard you plant a tree for every retail product sold, is this correct?
Yes, as part of our environmental initiative ‘Give Back to Nature’ we partnered with Trees for the Future, an organisation which plants trees in the developing world and works with marginalised communities to plant thousands of oxygen producing trees that protect and bring nutrients back to the soil. This helps farmers grow a variety of fruits and vegetables, gain increases in income and access to food, all while improving the environment. We made a pledge to plant a tree for every retail product sold – a minimum of 100,000 trees per year.
 
Do you offset carbon emissions?
Yes, as part of our environmental initiative ‘Give Back to Nature’, we plant one tree for every retail product sold. Each tree planted offsets the equivalent of 26,000 miles of car driving carbon emissions per year